Auckland 09 974 2977
Wellington 04 974 4099

Frequently Asked Questions

This is a list of frequently asked questions concerning many aspects of Project Laneways

How do you define Change Management?

Change Management is a structured approach to transitioning individuals, teams, and organisations from a current state to a desired future state

We often use the phrase:

“Enabling people to be ready, willing and able”

Why use Change Management?

The business case for it comes from one simple line of logic:

  • Projects produce deliverables (e.g. systems, processes, equipment)
  • Change Management prepares people to use the deliverables and use them well
  • Organisations invest in projects to get benefits and the benefits will not be achieved unless people are using the deliverables and using them well.

So, Change Management helps organisations to realise benefits and avoid the unnecessary costs and risks of poorly used deliverables.

A 2002 McKinsey study showed that the Return on Investment for a project was over four times higher when Change Management was included in the initiative.

Who should do the Change Management Foundation course?

There are no pre-requisites for this course. It’s suitable for:

  • Project Managers and team members.
  • Anyone wishing to learn about Change Management.
  • Anyone who wonders why good ideas for change continually fail.
  • Anyone who understands that project success goes beyond time, budget and quality.
  • Anyone who wants to enhance their resume with a new qualification.

Who should do the Change Management Practitioner course?

Anyone who has already passed the Change Management Foundation course. The Practitioner course is suitable for those who want to become practising Change Managers.

Why do project managers need to know about change management?

Even small projects can require organisational change such as:-

  • New behaviours
  • New skills
  • Different jobs, with different staff
  • New lines of management
  • Less staff

A Project Manager will become far more effective in successful delivery by learning, understanding and applying the basic concepts and techniques of Change Management.

What are the Change Management Foundation and Practitioner qualifications?

They are both qualifications from the APM Group (APMG).

The APMG is the UK-based organisation that administers the standards and qualifications for PRINCE2 (a standard for project delivery) and ITIL (a standard for service delivery). These are two internationally recognised standards.

In 2006, APMG developed a Change Management qualification based on the book “Making Sense of Change Management” by Cameron and Green. The syllabus is now based on the 3rd Edition of this book, which was published in 2012.

The Foundation assessment is a closed-book, one-hour, multiple-choice exam.

A further, more advanced Practitioner level qualification was launched in November, 2009. This adds material to the Foundation course and asks more probing questions. The Practitioner assessment is a three-hour open book exam with complex multiple-choice questions.

Course material and trainers are assessed and accredited by the APMG.

What has Change Management got to do with PRINCE2?

The Change Management accreditation is administered by APMG – the same people who administer PRINCE2.

Successful Change Management and successful projects usually go hand in hand. One cannot happen without the other.

Do I need to know about PRINCE2 before I study Change Management?


To be a successful change manager or project manager, you need a good grasp on both disciplines. But it does not matter which you study first.

What is PRINCE2?

PRINCE2® (PRojects IN Controlled Environments 2nd Version) is a method for running projects. It is adaptable to any size or type of project. It is widely used in over 50 countries and is accepted by many types and sizes of organisation.

More on PRINCE2 

Why use PRINCE2?

PRINCE2, when taught and applied intelligently, is an excellent project management methodology. It is widely used here in New Zealand and in over 100 other countries.

Organisations need projects for:

  • Change
  • Step Improvements
  • New growth
  • To cope with a changing environment

Yet, many organisations struggle to make their projects successful.

Effective project management training and advice from people who have “walked the talk”, can bring:

  • Better project delivery
  • More effective governance
  • More efficient use of resources
  • Increased staff motivation
  • A quicker and more flexible response to a changing world

If it is taught badly and applied without regard for the practical real world, PRINCE2 can become a barrier to successful project delivery.

By learning PRINCE2 you will learn the key ideas of Project Management and how to apply them. For example:

  • You will be able to apply much of PRINCE2 even in organisations that do not use it.
  • You will be able to get a quicker grasp on other Project Management Methodologies; their strengths and weaknesses.
  • You will learn the language and ideas of PRINCE2 and be better able to operate within an environment that uses it.
  • PRINCE2 has a system of qualifications which help to demonstrate expertise.
  • It’s also easier to learn and understand compared to some other Project Management methodologies.

Who should do the PRINCE2 Foundation course?

There are no pre-requisites to the Foundation certification course. It is suitable for:

  • Project team members or managers who will work on projects
  • Project Office/support roles who will support projects
  • Anyone wishing to gain an understanding of PRINCE2

No prior experience is necessary.

Who should do the PRINCE2 Practitioner course?

It is a requirement that candidates for the Practitioner course must have already passed the Foundation course.

This course is suitable for anyone who wants to gain a deeper understanding of PRINCE2 and how to apply it. It is particularly recommended for professional Project Managers.

Who owns PRINCE2?

PRINCE2 is owned by AXELOS which is a joint venture between the UK government and a business organisation.

Project Laneways and our trainers are accredited by APMG (The UK Association of Project Managers Group) which is an Exam Institute licensed by AXELOS to provide exams and accreditation. APMG also accredits the Change Management qualification offered by Project Laneways.

Are there any recommended PRINCE2 text or study books?

The only book that is essential to passing the Practitioner exam is the PRINCE2 Manual (Managing Successful Projects with PRINCE2:2009).

This can be ordered from us.

Contact us on Auckland 09 974 2977 or Wellington 04 974 4099 or email

PRINCE2 Qualifications

There are two levels of qualification available in New Zealand. They are:

  • Foundation (based on a 1 hour multiple choice exam) - 50% pass mark.
  • Practitioner (based on a 2.5 hour multiple choice exam) - 55% pass mark

Project Laneways offers both qualifications.

Isn’t PRINCE2 just for IT?


It’s suitable for all types of projects, including but not limited to:

  • new services
  • new products
  • marketing projects
  • process design and implementation
  • events
  • policy development
  • research projects

And, yes, it also works with many types of IT projects.

Our instructors have wide experience across many types of projects.

Isn’t PRINCE2 just for government?


It’s suitable for all types of organisations. For instance, it’s actively being used in:

  • Small companies
  • Publicly listed corporations
  • Global corporations
  • The manufacturing sector
  • The finance sector
  • Telecommunications, publishing, media and service sectors
  • The education sector
  • The health sector

How do I go about taking the PRINCE2 examinations?

You can attend a training course provided by Project Laneways (a PRINCE2 Accredited Training Organisation).

Where can I get sample exam papers?

As part of either the Foundation or Practitioner courses you will receive relevant sample exam packs that include practice exams.

NOTE: The internet is full of sample PRINCE2 papers. Unless these have been offered by an Accredited Training Organisation, these papers may be out of date and inaccurate. They can often lead the candidates into misunderstanding the methodology.

How long will it take to get the result of my PRINCE2 examination and certificate?

Project Laneways will send out confirmation of your Foundation exam result within a few days.

Certificate delivery are delivered electronically a few days after you have been notified of your result.

Result advice time for the Practitioner exam should be about two weeks.

How many people pass the PRINCE2 examinations?

Foundation Examination - The overall international pass rate for Foundation examinations is about 98%. Project Laneways is running at about this average but offers the Project Laneways exam guarantee to provide a resit opportunity for the few that fail.

Practitioner Examination - The overall pass rate for Practitioner examinations is 75%. Project Laneways is running at above this average (Jan-Jul 2015 figures) and offers its exam guarantee to provide a resit opportunity for the few that fail to pass first time around.

What if I fail the exam?

Our trainers are very experienced as both trainers and project managers. You are almost certain to pass the exam on the first attempt.

In the unlikely event that you are unsuccessful first time around, we will cover the exam fees for a second try. However, this must be taken within 3 months of the first attempt because experience has shown that longer gaps reduce the chance of success.


What will it cost me?

For the PRINCE2 fee schedule, click here. For the cost of our Change Management courses, click here

If you are interested in organising a course at your premises or making a block booking, then please contact or call us on Auckland 09 974 2977 or Wellington 04 974 4099.

Do I need to have project management experience?


All our courses have been designed to cater for both experienced Project Managers and newcomers.

Our instructors are expert at presentation methods that keep all levels engaged and able to follow the discussion.

What if I book a course and then need to cancel or postpone it?

If you need to cancel or postpone your course, and give us five business days notice, there will be no charge. For a full explanation of our rules for cancellation and postponement, please see our Terms and Conditions for more detail

What if I start the course but am unable to complete it?

We will make every effort to schedule you into another course to complete the remaining days. We may not be able to offer you a refund.

How long do the courses last?

Depends on the course.

We have courses that last anywhere from half a day to five days.

Please consult the page for your course.

Which course should I go on?

This very much depends on what you want and what you hope to achieve. We suggest you ring us on Auckland 09 974 2977 or Wellington 04 974 4099 to have a chat about a course that suits you.

Do you offer a study at home course?

Unfortunately, Project Laneways at this time does not offer an option to study at home.

Many other companies do offer this type of course for PRINCE2, but they are often only suitable for people who:

  • Have a lot of project management experience
  • Have already worked in a place that uses PRINCE2
We are not aware of any company that offers the APMG Change Management course as an online option.


"Thanks for unlocking the mysteries of PRINCE2 for us. The combination of your relaxed, expert training style, the useful real-world examples and the excellent resources made me confident about both the exam and about taking PRINCE2 back to my real world. I’ll definitely be recommending Project Laneways."

Tracey, July 2015

"....I really think Prince2 is going to make a huge difference to the way we manage projects.

That aside, you personally were fantastic. The course delivery could easily have been intense, dull and boring (I have been to enough seminars/training courses to know that). But you made it relevant, interesting and engaging. A testament to your skills as a trainer."

Publications Coordinator, April 2012

"Just wanted to drop you an email to say thank you for the PRINCE2 course. I really enjoyed it and can attribute much of that to your experience and delivery style. I will definitely be recommending you to anyone who wants to train in the future."

Application Analyst, May 2012

"..... really appreciate what a great job you done facilitating the course especially as you could give so many real examples...I think that helps in learning the PRINCE2 methodology."

Project Coordinator, July 2012

I will definitely recommend PRINCE2 (and specifically Project Laneways) to my friends and colleagues; I thought it was a fantastic course."

Stacey, February 2012

Project Laneways NZ provides project management, leadership and programme management training courses for business professionals throughout New Zealand.

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